Refund policy.

Effective date: 5 October 2026

This Refund Policy applies to paid ProjectHub promotional services, including featured placements and homepage auction placements. It should be read together with the Terms of Service.

1. Operator and contact

ProjectHub Pvt. Ltd.
Business address: Pune, India
Support and refund contact: contact.projecthub.app@gmail.com

2. Featured promotions

Featured promotion payments are eligible for a refund when ProjectHub has successfully received the payment but cannot activate the purchased featured placement because of a ProjectHub technical or operational failure.

Once a featured placement has been successfully activated, the payment is generally non-refundable for change of mind, lack of expected traffic, lower engagement, lack of leads or conversions, ranking outcomes, or because the creator no longer wants the placement.

3. Homepage auction payments

Homepage placements may be awarded through a 24-hour auction. Placing a bid does not itself create a payment charge. After settlement, the winning bidder may receive a 15-minute payment window to complete payment.

If the winning bidder does not complete payment within the permitted payment window, the opportunity may expire and ProjectHub may offer a new 15-minute payment opportunity to the next eligible bidder in accordance with the auction rules.

A completed auction payment is eligible for a refund when ProjectHub successfully receives that payment but cannot provide the purchased homepage placement because of a ProjectHub technical or operational failure.

4. Failed, duplicate or incorrect charges

If a payment appears to have been charged more than once, was charged against an incorrect order, or was successfully received by the payment provider but the corresponding ProjectHub service was not activated, contact us promptly with the relevant Razorpay order ID and/or payment ID. We will review the transaction and, where appropriate, correct the record or initiate a refund.

5. Unauthorized transactions

If you believe a payment was made without your authorization, contact ProjectHub and your payment provider promptly. We may request transaction details or other information needed to investigate the claim. Nothing in this policy limits rights or remedies available under applicable law.

6. Refund method

Approved refunds are initiated through the payment provider and are generally returned to the original payment method used for the transaction, subject to the provider's capabilities and applicable law.

7. Refund timing

ProjectHub will initiate an approved refund within a reasonable period after the refund decision is completed. The time for funds to appear depends on the payment provider, payment method and financial institution and is outside ProjectHub's direct control.

8. Taxes and payment-provider charges

Where applicable, refunds will be handled in accordance with the nature of the original charge, applicable taxes and the payment provider's processing rules. Any amount that cannot lawfully be refunded may be treated separately from the refundable service amount.

9. No performance guarantee

Promotional services provide placement or visibility, not a guaranteed commercial result. A customer is not entitled to a refund solely because a promotion receives fewer views, clicks, upvotes, followers, leads, conversions or sales than expected.

10. Policy changes

ProjectHub may update this policy when its paid products, auction rules, payment arrangements or legal obligations change. The version published on this page applies to transactions made after the relevant effective version is published, subject to mandatory rights under applicable law.

11. Contact

To request a refund or report a payment issue, email contact.projecthub.app@gmail.com and include the ProjectHub account email where applicable, Razorpay order/payment ID and a short explanation of the issue.

Operator: ProjectHub Pvt. Ltd.
Business address: Pune, India
Effective date: 5 October 2026